Job description

Technical support agent 

Global Wireless Solutions Inc. 

Job details

• Location: Various locations - 1020 Wilson Avenue North York, ON, M3K 1G6 and 4520 Ebenezer Road, Unit 6, Brampton, ON, L6P2R2
• Workplace information: On site
• Salary: 29.00 hourly / 40 hours per Week
• Terms of employment: Permanent employment, Full time
• Employment conditions: Day, Early Morning, Evening, Flexible Hours, Morning, Night, On Call, Overtime, Shift, Weekend
• Start date: Starts as soon as possible
• Vacancies: 1 vacancy

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

1 to less than 7 months

On site

 Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Telecommunications industry

Responsibilities

Tasks

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations
• Provide customer service

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Who can apply to this job?

Only apply to this job if:

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

By email

hrapplyglobal@gmail.com