Job Title: Retail Sales Supervisor

Job Summary:

We are seeking a motivated Retail Sales Supervisor to oversee daily store operations and lead the sales team. This position requires on-site presence and cannot be performed remotely, as it involves direct supervision of staff and hands-on customer service.

Key Responsibilities:

Supervise, support, and coordinate the work of sales staff and cashiers on-site

Assign daily duties and prepare staff work schedules

Approve customer payments, refunds, and merchandise returns

Handle customer inquiries, complaints, and resolve issues promptly

Monitor inventory levels and order merchandise as needed

Prepare reports on sales performance, merchandising, and staff matters

Hire new employees and provide training or arrange training programs

Monitor staff performance and provide guidance and feedback

Ensure the store’s appearance meets company standards, including displays, signage, and cleanliness

Assist with sales and cashier duties when required

Perform key holder and managerial duties such as opening and closing the store

Manage escalated customer concerns and sign for deliveries

Assist in developing and carrying out in-store promotions and marketing activities

Work Location:

On-site position only: this role cannot be done remotely

Qualifications & Skills:

Secondary (high) school graduation certificate

Previous retail sales or supervisory experience preferred

Strong leadership and communication skills

Good organizational and problem-solving skills

Ability to work flexible hours, including weekends and holidays

Customer-focused with a positive attitude

Benefits :

Dental and Vision care plans

Financial benefits:

Commision